1. Alarm systems must be
disarmed.
2. Additional fees incurred before or during
transit, such as storage fees or disabled fees, must be paid before we deliver
your equipment or freight.
3. All service is door to door, fully insured
by the transport carrier, and all transport carrier crews are screened and
approved for quality assurance.
4. A $200.00 deposit fee is required. Should
the order be cancelled and cancellation was requested not due to any
non-performance by Civello Auto Shippers and deposit was made by by check or
credit card - an administrative fee of $50.00 will be assessed. If
cancellation occurs and equipment or freight has been assigned to a truck and
we are not given proper notice the owner/shipper will not be entitled to a
refund of monies already deposited. The deposit must be made within two weeks
of receiving this quote in order to lock in the quoted price. Quote price is
valid for 21 days from date of quote.
5. All dates are approximate, no dates are
guaranteed. However, our drivers are instructed to call within 12-24 hours
before pickup and within 12-24 hours before delivery so that you can plan
accordingly. If a truck is sent to pick up the equipment or freight and it is
not available or has been moved, or can not be picked up for any other reason,
an additional fee of $200.00 is added to the transport cost whether the
shipment is shipped or not. If there is no one to receive the vehicle when
carrier arrives it is agreed that it will be stored locally at the shipper's
expense.
6. There is a pre & post trip inspection report
done for each shipment. A person must be available to sign the pre or post
trip inspection. Any claims for damage must be taken up directly with the
delivering carrier, and if there is any damage, the liability for same lies
solely with the delivering carrier. Civello's will assist owner/shipper with
necessary carrier information (name, insurance information and phone numbers
of the particular carrier used for transport). Signing the Bill of Lading at
destination, without notation of damage, will be evidence of satisfactory
delivery of shipment. Under no circumstances can owner/shipper make a claim
without proper documentation of damages on Bill of Lading at time of delivery.
So check your shipment before you sign the Bill of Lading. The carrier is
responsible for your shipment as long as he has possession.
7. Our sole responsibility is to arrange
transport for your shipment. We are not responsible for damage due to heat or
cold, or damage to canvas tops, low dangling items, non-standard equipment,
etc.
